Support

Fastest help

• Steam community forum: steamcommunity.com/app/5312090/discussions: we read it daily.
• Support ticket: the form below goes straight to our queue.
• Email: support@reascend.space

Open a support ticket

Reporting a bug

Attach these two things and we can usually fix it fast:

1. The log file: %USERPROFILE%\AppData\LocalLow\OkiDooki AG\Reascend\Player.log
2. What you did just before the problem (one or two sentences is enough).

If the problem is tied to a world, zip the save folder: ...\Reascend\worlds\seed_XXXXXXXX.

Common questions

• Where are my saves? %USERPROFILE%\AppData\LocalLow\OkiDooki AG\Reascend\worlds. Saving happens on exit, periodically, and on F5.
• Low FPS? Settings → graphics preset (Auto/Low/Medium/High) and lower the resolution. Core count matters more than clock speed: the simulation is multithreaded.
• Co-op will not connect? The host needs UPnP enabled on the router, or forward the port shown in the multiplayer menu manually.
• Refunds: purchases on Steam follow the Steam refund policy (2 hours played / 14 days).

Everything else

Online manual · Privacy policy · Photosensitivity notice